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Are You Using AI the Way It's Intended? How to Responsibly Use AI Without Letting It Hurt Your Marketing Efforts
10 Surprising Things You Didn't know about Client Services & Search Marketing Manager, Lisa Frampton
Disqualifying Leads Without Alienating Them as Future Customers - Part 2: Cultivating Non-Leads with Automated Marketing
4 Ways to Get Your Email Marketing in Front of the Right Audience Through Personalization & Segmentation
Total Cost of Ownership: What does it mean and how can you avoid costly, unsuccessful implementations.
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October 2021 System Updates
Here are you October 2021 system updates. Website Tracking Website > Tracking > Pages & Scores - We made searching for pages much easier now by adding a filter function to the upper right corner of the page.
Website > Tracking - We added a new tab to the tracking options titled “Compare”. Here you can see chats with different date ranges next to each other.
Website > Tracking > Locations - You can now search for all/known/unknown contacts by location to see number of pageviews, number of visitors, pages per visit, session duration, bounce rate
Website > Tracking > Referrers - There are now charts for referrers comparing visitors, pages per session, session time, and bounce rate by domain and referrer type. We also added separate stack elements in the columns for known/unknown users and legend to show/hide each
Ticketing
Apps > Ticketing - when looking at a ticket details screen you will notice a new button at the top allows for reassigning the ticket.
Apps > Ticketing > Search - new search criteria for who the ticket is assigned to
Help Help > Cheat Sheets - new account setup cheat sheet. Click here to access it online or navigate to your Help page to download it anytime. Integrations Settings > Account > Integration - We are happy to now be able to offer a new integration with UK Companies House. IMAP Settings > Email/Web Options > Configure IMAP > Ignore Email Domains
Account Settings Settings > Account - new setting for Sounds that plays instrumental sounds instead of electronic sounds for project timer and collaboration notification
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