Give your clients the Help Desk experience they want, but on a more personal level
The customer experience is everything. Are you providing the best service possible?
Ticketing (or issue tracking) helps manage your customer support team and ensures the best service to your leads and clients. Assign tickets, create and manage teams and ticket categories, manage internal and client-facing responses, and track issues easily from one dashboard. Providing great customer service doesn’t get any easier.
Timely, professional support
Great customer support is about making sure all of your customers’ issues are taken care of in an effective and timely manner. GreenRope's ticketing system lets you easily track customer issues and make sure no support requests slip by or go unanswered. Track response time and results through realtime reporting.
Unlimited ticketing and unlimited automation
Create unlimited ticket forms with different categories for each issue or inquiry, trigger automatic follow-ups, review ticket history, and assign tickets to the appropriate team members. GreenRope’s ticketing platform is great for any support or customer service team, no matter the size.
Ticketing helps your business communicate better with customers while running a more organized and service-oriented organization. When you have a lot going on, and not a lot of people to manage it, ticketing becomes a necessary element in organizing, managing, and learning about your clients.
Capture leads with ticketing
Your custom form plays a large part in your team's lead-capturing success.
With the ticketing system, you can create forms, change the design with CSS, choose custom fields to include, and configure many more useful options. By using the ticketing feature for lead capture, your team will always have a record and ticket number of the lead's submission, as well as any ticket responses from your team. The ticketing system truly represents the highest level of organization, and what team doesn't want that?