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Managing a Remote Customer Service Team with Ticket Management
Now, more than ever, your customers need to feel taken care of. One proven way to achieve this is by using a ticketing system which allows your customers to easily submit requests at any time. By setting up automatic responses and alerting the right people on your team, you can streamline these efforts and give your customers the high level of service they deserve. Simply put, a ticket management system is a solution to help organize your incoming requests and issues. When integrated with a CRM, your team has a centralized location, so they can better manage, organize, and streamline your customer service efforts.
Benefits of setting up a ticketing system include:
When managing a remote workforce, the ticket management system enables your team to properly manage and monitor incoming requests. With all of your ticket requests stored in a central location, your support agents can work directly with clients, keep track of customer history, and manage their assigned tickets from one place in the system. Being directly built into GreenRope enables your team to view updates from the ticketing page or inside the contact’s CRM record.
How setting up your ticketing system helps manage your remote employees:
An effective ticketing system streamlines your support efforts, updates the contact records, and personalizes the customer experience. When designing your own professional ticketing system, here’s some best practices to help get you started.
Top Tips for Ticketing:
Building your ticket management system empowers your team to perform at their best. In most cases, your customers have many options when it comes to who they do business with. Ultimately, their final decision often comes down to their experience, not the product. It’s time to evolve from the shared email inbox and give your team the tools needed to deliver fast, accurate, and personalized support from anywhere.
To learn more about how to set-up your ticketing system, watch our webinar or contact us today!
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