GreenRope vs Zendesk

Zendesk is just that, the base or core of their ‘sales stack’ of products. In order to get more than just a digital rolodex, you must add-on a number of their different products if you want a functional and effective sales tool. What’s more, they do not offer any marketing tools that help you tie your sales and marketing initiatives together. The price may seem more wallet friendly, but adding on each produce for a full suite of tools can cost you over $145/per user/per month, and you still won’t have all the necessary tools to manage your sales, marketing and operations. GreenRope, on the other hand, a true all-in-one, Complete CRM, delivers all these tools and many more all within the same system, so you save time, money and additional resources piecing together the system you want. With GreenRope, you’ve already got it.

Feature GreenRope Zendesk
Setup Fee $399 Account Set Up (includes 3 hours with Client Services Team and a Success Coach) $1500 Account Set Up
Price (based on 10,000 contacts) $399 Per User Pricing
Free Trial Included 14 days
Monthly Emails Unlimited Limited by Subscription
Users Unlimited $19-$99/user
Customer Relationship Manager (CRM) Included Included
Lead / Opportunity Management and Tracking Included Included
Lead Scoring Includes scoring demographics, custom fields, and activities (email, website, forms, tickets, etc.) Included
Predictive Analytics Included Included
Realtime Alerts Included Included
Realtime Social Collaboration Included Not Available
Email Targeting Included Included
Email Tracking Included Included
Email Templates Included $45 a month per user (Advanced Package)
Surveys Included Included
Media File Sharing & Storage Included (1 GB) Included (500 MB)
Public Asset Library Included, with preview and automation Not Available
Event Registration Included Included
Project Management Included Not Available
Accounting / Financials Included, with invoices and quotes, and with built-in payment processing Not Available
Ticketing System Included Not Available
Public & Private Wiki Tools Included Not Available
Integrated Social Media Manager Included Included
Website Tracking with Campaign Filtering Included, and with CRM integration Not Available
Website / Landing Page Builder Included, also allows for personalized webpages, includes SEO tools Not Available
Free SSL with Websites Included Not Available
Online Stores / Shopping Cart Abandonment Includes automation based on purchases or abandonment, and in-depth reporting Not Available
Lead Capture / Web Forms Included, with auto-responders, logic, automatic contact research, progressive profiling, and CRM integration Included
Blogging and SEO Tools Included Not Available
CRM and Marketing Workflows Included Included
Booking Calendar Included Not Available
Contact Research Included Included
Mobile Marketing $1.20 phone number/month

1.2 cents/SMS and 3 cents/MMS

Included inbound call manager with text-to-speech, caller recognition and CRM integration

Included click-to-call with automatic CRM integration

Opt-in available through SMS if not already in the CRM and capabilities to market on responses

SMS and MMS messaging included for sending text messages or picture messages

Automated voice message delivery (recorded file or text-to-speech) with response capture

All SMS, MMS, and Voice functionality is connected to GreenRope's automation engine (journeys and workflows)
Not Available
Mobile App Included Included
Rank in Independent Red Pill Email Marketing Study #1 Did Not Qualify
Lead Risk Assessment for Tickets and Forms Included Included
Click-to-Call Capability Included $45/month per user (Advanced Package)
Free Third-Party Integrations Included Not Available
Campaign and Affiliate Tracking Included Included
A/B Testing Included Not Available
Learning Management System (LMS) Included Not Available
Drag and Drop Marketing Automation Builder Included Included
Global Action Map Included Not Available
Data Privacy Framework Included Included
Document Management Included Included
Digital Document Signing Yes, and also third party integration Not Available
Proposal Generation Tools Included Not Available
Custom Objects Included Not Available
Customer Portal Included Not Available
Support Team In-house Limited
Organizational Charts Included Not Available
Inventory Control Management Included Not Available
Multi Tab Application Included Included
Data Backup Plan 3 years 30 days
Push Notifications Included Included
GDPR Compliant Included Included
Contact Research Included Not Available
Integrated AI Features * Included Included
Personalized AI Chatbot Included Included
Voice Recognition Connected to AI Included Not Available

* AI is used for helping users to personalize messaging, evaluate the most effective way to contact people and businesses, predict the behaviors and trends that will create more customers, and generate meaningful content. Our AI Dashboard Assistant and AI Relationship Summary deliver valuable insights that allow you to multitask while hearing important account details aloud. Voice recognition connected to AI allows you to navigate your account with simple voice commands. GreenRope’s AI Chatbot allows you to automate customer service through your website and SMS.