Customer Journey Mapping:
A Guide & Workbook

Tips, strategies, and best practices
for developing winning customer journeys

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Why is customer journey mapping so important?

A customer journey map sets the foundation for your customer experience. It spans through the entire customer lifecycle, and offers businesses a way to successfully engage and convert leads in a more meaningful way. Without a customer journey map, there is no strategy, no process for your team to follow. This leads to fragmented and inconsistent customer experiences. This ebook covers why you want to build customer journeys, how to plan for them, and how to succeed implementing them!

Customer Journey Mapping: A Guide & Workbook includes:

A printable strategy planning workbook as well as customizable spreadsheets to help plan out your customer journeys.

A list of relevant terms, best practices, and strategies to help your team deliver better customer experiences with journeys.

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Download the Customer Journey Mapping Guide & Workbook:

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