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What is Live Chat Software & How Does it Work?
Live chat software is one of the most useful tools for improving the customer experience. A live chat solution provides support for your existing clients as well as a way to generate new leads for your business. This blog post is going to cover what live chat software is and best practices for implementing it into your business.
What is live chat software?
Live chat software is a solution that allows you to easily connect and communicate with contacts visiting your business website or landing pages. Live chat connects you with either a live person or a chatbot to help answer any questions you may have about a business and its services and/or products.
What is live chat software used for?
Live chat software can be used for several different purposes. Overall, it is used to improve the quality of your customer experience. At GreenRope, we use live chat as a customer service tool as well as a way to generate new leads.
Best Practices for Live Chat for the Customer Experience
As a GreenRope user, you have access to our integration with Olark Live Chat. Use our integration with Olark to install a live chat solution right on your website. Take advantage of all of their amazing features, and tie them directly to your CRM.
Watch the webinar to learn how businesses are using Olark to boost their lead generation.
Click here to learn more about GreenRope + Olark.
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